Poor customer service is a salient reason why consumers aren’t loyal to businesses. True, today’s consumers are very demanding. It’s worth noting they’re demanding because they constantly encounter poor customer service.
Read More
Many retailers could turn their operations into higher profits, if they do a better job of utilizing their customers’ data according to a study. That includes adequately learning insights by better engaging their employees who deal with customers on a regular basis.
Read More
More companies are aware that employee engagement enables a better customer experience, which leads to higher performance.
Read More
If you’re having communication problems with someone important in your career or life, chances are one or both of you will profit from tips in honest communication.
Read More
Employee morale affects performance. Study after study shows a significant percentage of worker morale is mediocre, at best. That’s often the case even for companies that are able to pay competitive wages and benefits. As you might guess, it’s a bigger quandary for business owners that don’t have enough cash flow for raises.
Read More
Join our mailing list to receive the latest news and updates from The Biz Coach.
