As a manager, if you’re tired of constant complainers undercutting your authority and hurting morale, you can do something productive to end it.
On the other hand, sometimes complaints have validity.
Ascertain whether you have toxic employees or workers with legitimate concerns.
So, whether or not you’re dealing with toxicity, don’t ignore the situation. Sooner or later, you have to take it seriously and if necessary discipline the person.
— Consider how the employee’s behavior violates your company policy. If the behavior does violate policy, muster the courage to fix the problem.
— Investigate the person’s complaint and respond as soon as possible. Some complaints are absurd so point out how and why they’re ridiculous.
— Don’t let a complainer intimidate you. If and when an employee claims you’re retaliating, make sure you’re on solid ground and don’t let them manipulate you. It’s your right and obligation as a manager to discipline bad behavior or poor performance.
— Determine whether the complaining person is alone in complaining or whether the person’s complaint is shared by other workers. Check to see if a complaint is valid.
— Be approachable. Develop a reputation as a reasonable, listening manager. You might find a complaint represents a serious problem that needs to be addressed. If you respond in a positive way, you have a good chance of lessening the problem.
From the Coach’s Corner, here are related problems and solutions:
Management – 8 Steps to Solve Employee Incivility — Obviously, mutual respect are vital in cooperation and teamwork for performance. Clear management strategies are necessary if you have uncivil staff members.
Management: Coach Your Employees to Better Performance — In talent management, coaching, counseling and giving feedback is of utmost importance. But it’s a difficult challenge if you don’t have a coaching culture.
7 Management Tips – Communication with Difficult Employees — Multiple problems including loss of profit result from ineffectively dealing with difficult employees. Here are seven Biz Coach tips.
Management – How to Improve Accountability in Your Company — If business and tepid growth have affected your outlook, take a look at your human resources and consider a couple of questions. If you don’t like your answer, here are eight solutions.
Management: 5 Most Common Reasons to Fire Employees — With difficult or underperforming employees, you have two obvious problems – the impacts on your organization and the behavior of the individual. Here’s what to do.
“Show respect even to people that don’t deserve it; not as a reflection of their character, but as a reflection of yours.”