The performance of your employees largely determines whether your business will either sink or swim.
At least 5o percent of your business success depends on the performance of your employees.
To avoid trouble and to reach your ultimate goal of attaining maximum profits, how should you properly evaluate employees?
Naturally, you want to praise good performance and discourage bad. So make sure you are careful in performance appraisals.
Avoid 12 salient errors:
1. Insufficient information about employees and insufficient evaluation time
It is best to get to know employees well enough to accurately evaluate their strengths and weaknesses. Also, it is recommended that you to take the proper amount of time in the evaluation process for each employee.
2. Inconsistent standards of excellence
Ineffective managers permit personal feelings to bias the evaluation process.
Lack of uniform criteria from manager to manager can be detrimental to the organization and is why some employees are promoted when they should not – that is an indicator of The Peter Principle.
Additionally, without safeguards, it is possible to become too friendly with some employees in making evaluations while being too critical with others.
3. Failure to evaluate the entire performance period
Some employees, who are aware that a performance evaluation is due, will suddenly improve their work.
In such annual reviews, many managers unfortunately look at the most recent behavior instead of the entire performance period.
Throughout the year, when an employee does something noteworthy, immediately write it down; when the employee fails in a responsibility make note of it, too.
Use good discretion in deciding whether to enter the information in the employee’s personnel file.
4. Fear of bosses’ disapproval
Some managers are afraid to reveal derogatory information about employees to their bosses. They don’t want to admit that subordinates are ineffective.
They often write or say what they think bosses want to hear about staff members, not what is accurate.
5. The rainbow effect
When employees are popular, they are viewed as competent in their work. On the other hand, when employees are unpopular, they’re evaluated as inadequate.
6. People-pleasing of employees
Apprehensive about possible confrontations, managers are often afraid to include unfavorable comments about employees – even when justified.
… remember that every employee is entitled to hear the answers to three questions …
7. Empire-building/maintaining job security
Such managers overlook employees’ weaknesses to gain favor with inefficient employees in order to develop allies among department staffers.
To save their jobs, other managers will unfairly criticize workers as scapegoats and sacrificial lambs.
8. Justification for employee wages
This is the practice of using unwarranted evaluations to justify decisions about employee salaries, such as giving complimentary reviews in advance of promotions and pay increases.
9. Weak analytical ability/indecision
Some raters lack analytical ability. Others, because of favoritism, simply are unable to make objective judgments about some employees.
10. Middle-curve analysis
There is a tendency by some managers to stick to the middle or average and they do not accurately evaluate employees – they erroneously stick to the middle – average performance grades in every category.
11. Denial syndrome
Some managers make excuses and remain in denial about worker performance.
12. Irrelevant factors
Bias of non job-related factors, such as physical appearance or social standing, sometimes erroneously influences evaluations of employees.
Beware that some employees are good at selling themselves. Well-intentioned bosses also often give shy people too much benefit of doubt for fear of hurting their feelings.
From the Coach’s Corner, finally, remember that every employee is entitled to hear the answers to three questions:
1. What’s expected of me?
2. How am I doing?
3. What’s in it for me?
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Human Resources: The Future of Performance Reviews — Here’s an interesting dilemma: Should performance reviews be fired? That’s the title of an article published by the University of Pennsylvania Wharton School in April, 2011. It’s an informative article and its premise continues to be thought-provoking.
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13 Management Tips to Solve Employee Absenteeism — Absenteeism causes migraines for a lot of bosses. Obviously, your company will make healthier profits, if you don’t have an absenteeism problem. Check your attendance records. You’ll see Monday is the most-abused day of the week and January is the worst month for absenteeism.
Eyeing Talent Crisis Issues — Are HR Departments to Blame? — Human resources departments aren’t providing their companies enough support for employees, talent recruitment, learning and development, and succession planning – according to a study by a global strategic-consulting firm. The study by The Hackett Group is entitled, “Cracks in the Foundation: Closing the Critical Skills Gap Undermining Business Capabilities.”
Strategies: If a Valued Employee Wants a Raise, and Money’s Tight — In this economy, whether you operate a large or small company, trepidation of higher payroll expenses can turn your hands cold with perspiration. That’s especially true when talented employees suddenly ask for a raise. Talented workers are an asset – your human capital. Many companies don’t have a compensation policy.
“Don’t lower your expectations to meet your performance. Raise your level of performance to meet your expectations.”
Author Terry Corbell has written innumerable online business-enhancement articles, and is a business-performance consultant and profit professional. Click here to see his management services. For a complimentary chat about your business situation or to schedule him as a speaker, consultant or author, please contact Terry.
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