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For high performance, exceptional managers are superbly effective in 11 areas.
Candidly, virtually all managers have skill gaps until they’re trained, mentored and work diligently in self-improvement.
In addition, once they think they’re fully trained, they need to remember to stay current – continuous learning is vital in this complex business world.
Here are 11 key areas of management:
1. Laws and regulations
Certainly, you’re aware of the inherent dangers in our litigious society. Managers should have a basic understanding of laws and regulations that pertain to their organizations.
Managers also need to have legal antennas – knowing how to get the information they need and understanding when they should consult an expert.
2. Risk management
Managers must avoid unforced errors in supervising employees and create a positive workplace environment. Documentation is imperative. Always have a paper trail.
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In the event of a lawsuit, bosses must also anticipate what they say and do will matter in a courtroom. Appearances matter that create perceptions in judges and juries.
3. Knowledge
It isn’t necessary for human resources professionals, but great managers know their employees’ job responsibilities thoroughly.
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It’s amazing how many companies have inaccurate job descriptions for their workers, as well as their organizations’ products, services and processes well.
In fact, they need to know more than their employees for obvious reasons.
4. Recruiting, interviewing and hiring
Positive attitudes and skills are important to build a good workplace culture. It starts with hiring emotionally intelligent people.
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Furthermore, managers must thoroughly understand what’s needed in job skills for the most-effective recruiting, interviewing and hiring.
5. Employee appraisals
Typically, employees and managers are apprehensive at evaluation time.
It’s much easier for bosses when they provide frequent feedback to employees on their performances, and strengths and weaknesses.
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All of this calls for developing a paper trail. Whether deciding to terminate or promote employees, paperwork is necessary.
6. Employee retention
If you have emotionally intelligent and talented employees, you’re very fortunate. Congratulations.
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As your human capital, they are invaluable. So, take every reasonable opportunity to keep them on your team.
7. Communication skills
Good communication skills are important in a variety of ways. Managers need to have great listening, speaking and writing skills.
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Needed management abilities include accurately observing and interpreting body language, which forewarns about behavioral red flags to deal with employee issues.
8. Coaching
A key trait of successful organizations that continue to excel and are ahead of the pack is whether they have a coaching culture.
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Coaching skills are invaluable in two ways – to stop dysfunctional behavior and performance, as well as inspiring key employees to higher successes.
9. Administrative skills
Good administrators are trusted in how they manage their teams – particularly, in effective, productive ways. They take a professional interest in the performance of their employees.
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They anticipate possible issues and deal with them as soon as possible. They do whatever is possible to nurture trust and fairness.
10. Terminations
HR pros can learn a lesson from economics – it revolves around what’s known as the sunk cost fallacy. It’s a phenomenon in which managers make bad decisions and are too embarrassed to cut their losses.
The HR lesson – when dysfunctional or poor performing employees fail to improve despite your best efforts – terminate them.
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Boss also need to understand the reasons when a key employee quits. Why? To prevent other valued employees from leaving.
11. Courage
A manager encounters all kinds of obstacles and difficult situations.
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Adversity is common in business. A manager must be able to assess and confront issues in a functional way.
From the Coach’s Corner, see hundreds of tips in HR and leadership.
“The secret to winning is constant, consistent management.”
-Tom Landry
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