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As the result of the ever-increasing developments in technology and the expectations of customers, for sustainability it might be time for you to conduct a comprehensive assessment of your phone system.
Why?
There are multiple reasons why replacing your phone system might be necessary and an investment for profits.
An efficient phone system is important to protect the image of your company, to properly communicate your product or service utility to customers, ensure competent in-house communication, to make it convenient for your customers and to facilitate long-term profits.
Depending on the size of your business, admittedly, it’s never easy to decide whether to upgrade your phone system.
Implementing new technology means you’ll encounter uncertainty and a tedious migration process.
No worries, replacing your business phone system doesn’t have to be a nerve-racking expense.
If you decide a new phone system is best for your business, the decision necessitates due diligence and taking time to plan.
Meantime, here are five signs you need a new phone system:
Hardware Needs Replacing
Just like computers and printers, eventually the hardware simply deteriorates.
That’s a reason why many companies have been switching to softphones. Without a lot of hassle, they can be updated easily. And that saves money.
So don’t hesitate once you realize your hardware is on the verge of becoming outdated. It’s important to change before your hardware becomes a nightmare.
In this Digital Age, technological upgrades are important as customers have come to expect efficiency and convenience. Plus, consider your employees will be more productive and morale won’t suffer.
Your Company is growing
If your business is experiencing growth, congratulations.
Whether you’ve been in business just a few years or decade or more, conditions have changed for you.
Business growth means a higher volume in inbound and outbound calls.
Evaluate how your interactive voice response system is working.
Don’t risk any call abandonment or bad customer experiences. To make it easier to manage calls, consider a cloud-based system.
You’re adding locations
If you’re addition locations, this is often a good time to upgrade your phone system.
Evaluate how to make certain your new locations have excellent communications.
Rather than installing new physical lines, voice over Internet protocol, or VoIP, is worthy of consideration.
You’ll have enhanced dexterity with a VolP system because it’s cost-effective and scalable.
You’ll save time and money because you won’t have to tear out or replace infrastructure.
Your business is at-risk from disasters
Whether you’re in an earthquake or hurricane-prone region, consider the implications.
If you’re on a publicly switched telephone network, you risk losing access which means operational issues, upsetting customers and losing profits.
While other businesses lose continuity and go into disaster recovery mode, with a cloud communications system you’ll have uninterrupted communications.
Your company doesn’t have a centralized message system
For operational efficiency, many companies are now using cutting-edge communications – unified communications as a service, or UCaaS.
UCaaS enables them to synergize their email, fax, voice, video and messaging with one easy-to-use platform.
From the Coach’s Corner, here are more tech tips:
Are You Undecided about Moving to the Cloud or How to Do It? – Of course, many businesses are sold on cloud technology. Many have decided not to move to the cloud. Other executives favor the idea, but are unsure how. Here are thoughts to consider.
Artificial Intelligence: How to Maximize Your ROI – You will maximize your return on investment in AI with these strategies.
The applications, risks, benefits and future of AI and ML – With all their potential for use, the two hottest topics in business, science and technology are artificial intelligence and machine learning. Here’s why.
To Grow Your E-commerce, Select the Right Software – If you want to save time and make more profit on top of your revenue, consider fine-tuning your approach to shipping – from carrier discounts to shipping labels. That means analyzing and choosing the best software for your situation – now and down the road.
4 Values to Hire Best Security for Today and the Future – Naturally, with all the cyber-security scandals, it’s increasingly vital to hire the right personnel to protect your business data. Not only is it imperative to deal now with current cyber threats, but to protect your business in future years.
“The single biggest problem in communication is the illusion that it has taken place.”
-George Bernard Shaw
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